Applications Privacy Policy

 

General Statement

ONLIVE SITE is committed to protecting and respecting your privacy. This section of our Privacy Policy specifically governs the access and use of the mobile applications developed by ONLIVE SITE, SL ("ONLIVE"), with tax identification number B-B02639797 and registered office at Avenida Diagonal, 383 – Piso 3 Puerta 2, 08008, Barcelona.
At ONLIVE, we take the protection of your privacy and personal data very seriously in accordance with Regulation (EU) 2016/679 (the “GDPR”) and applicable data protection laws. This Mobile Applications Privacy Policy complements our general Website Privacy Policy and outlines how we collect, use, and protect your information when you download and use our mobile applications. For any privacy-related inquiries, you can contact us at protecciondedatos@onlive.site.

1. Onlive QPass

This specific section applies exclusively to the mobile application Onlive QPass developed by ONLIVE SITE.

  • Camera Permission (android.permission.CAMERA / iOS Camera): The Onlive QPass application requests access to your device's camera solely and exclusively for the functional purpose of scanning QR codes in real-time.

  • Data Processing and Storage: The image processing required to decode the QR codes happens entirely locally on your device. ONLIVE SITE does not record, does not store, does not transmit to our servers, and does not share with third parties any images, photographs, or video data captured by the camera.

  • User Data Collection: The Onlive QPass application is designed to be privacy-first. It does not collect, process, or share any personal user data.

2. Onlive Agents

Who we are. The controller of the data described in this section is ONLIVE SITE, SL (Tax ID B-B02639797), Avenida Diagonal, 383 – Piso 3 Puerta 2, 08008 Barcelona, Spain. You can contact us at protecciondedatos@onlive.site. We process personal data under Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

What the app is for. Onlive Agents is for the staff of an organisation that uses Onlive. It lets you check in attendees by scanning QR codes, manage event registrations, and answer customers' chats and calls. You sign in with the account your organisation gave you. The app cannot create accounts.

Our role. For your own account and device data we are the controller. For the content of conversations, registrations and check-ins, which belong to your organisation and its customers, we act as a processor on your organisation's behalf and under its instructions. Your organisation is the controller of that content and is your contact for questions about it.

Data the app uses

  • Account data: your name, email address, organisation, group and permissions, received when you sign in. Your session is kept in the device's secure storage and is removed when you sign out.
  • Conversations: the messages, photos, files and voice notes you send and receive with customers, and the history of your calls and requests.
  • Calls: audio and video, and your screen if you share it, travel in real time through our call provider (LiveKit). The app does not record them.
  • Check-ins and registrations: the QR codes you scan and the registration details you view or change, so the check-in can be recorded for your organisation.
  • Device and notification data: an installation identifier, the push token (Firebase Cloud Messaging; Apple Push Notification service on iOS), the platform, app version and language, and whether the app is open, so we can ring and notify you when the app is closed.
  • Error and crash reports: when the app fails unexpectedly, a report with the technical details of the failure (error type, app version, device model and operating system version, and the app's state), your agent identifier and your organisation identifier. It contains no name, email address, message content or screenshots. We use it to find and fix faults.
  • Availability: your choice of Working hours, Always or Unavailable, and the working hours your organisation has set.
  • On the device only: your theme, language and scanner sound and vibration settings. These are not sent to us except the language and theme that sync with your Check-in preferences.

Camera. The camera is used to scan Check-in QR codes and, if you choose, to show you in video calls. The images that decode a QR code are processed on your device and are not recorded or stored. In a video call the video is sent to the other participants only.

Microphone. Used for calls, video calls and voice notes, only while you use them.

Photos and files. The app reads only the photo or file you pick to send or to scan. It does not browse your library.

Notifications. If you allow them, we send alerts for incoming calls and chat requests and for new messages. Notifications are optional and the app works without them. They contain only what is needed to alert you.

Why we use it, and on what basis. To provide the service your organisation has contracted, and so that you can do your job with it (performance of a contract and our legitimate interest in operating a secure service; for conversation content, your organisation's instructions). We do not use this data for advertising, profiling or tracking, and the app shows no tracking prompt.

Who receives it. Your organisation; the providers we use to run the service, acting as our processors: cloud hosting (Amazon Web Services), real-time calls (LiveKit), push delivery (Google Firebase Cloud Messaging and Apple) and error reporting (Sentry). We do not sell personal data.

How long we keep it. Account and device data while your account is active; a registered device is removed when you sign out or when its provider reports the token as invalid. Conversation, call-history and check-in data follow your organisation's retention settings.

Your rights. You may ask for access, rectification, erasure, restriction, portability and objection, and withdraw consent where we rely on it, by writing to protecciondedatos@onlive.site. For content that belongs to your organisation, we will pass your request to it. You may also complain to the Spanish Data Protection Agency (aepd.es) or to your local authority.

Security. Connections are encrypted in transit and sessions are held in the operating system's secure storage.

Changes. If the app starts to use new data, we will update this section before it does.

This section complements Onlive's general privacy policy and applies to the mobile applications developed by ONLIVE SITE.