Onlive.ai is an AI-powered customer engagement platform built specifically for automotive retail. It transforms a car brand’s website into a 24/7 virtual showroom and sales assistant, using conversational AI to engage visitors in real-time, guided buying conversations. In practice, this means an AI sales assistant (nicknamed Lola) greets online shoppers, answers their questions, and qualifies their intent instantaneously – much like a dealership salesperson would, but available at any hour. By bridging the gap between digital browsing and the showroom experience, Onlive.ai enables automotive brands to engage and convert online visitors with the same attentiveness as an in-person encounter. The result is faster response times, higher lead conversion, and a more personalized journey for every customer. It’s truly part of the future of digital car sales, where AI in automotive retail delivers showroom-level service through your website.

Modern car buyers expect this kind of immediacy and interactivity. Studies show that virtual showrooms and real-time engagement tools can boost lead-to-sale conversion rates by 30%. Onlive.ai leverages these trends by turning static websites into dynamic, conversational AI automotive experiences that keep shoppers engaged. In short, Onlive.ai provides a product-driven, AI sales assistant for your dealership that ensures no prospect goes unattended. (Interested in seeing it live? Feel free to Book a demo anytime!)

Automotive brands & dealerships leverage Onlive.ai across the entire customer journey to boost lead generation, engagement, and conversions. Key use cases include:

• Instant Lead Engagement & Qualification: An AI chatbot (Lola) greets website visitors proactively and uses a conversational AI approach to answer vehicle questions, provide information (specs, pricing, etc.), and qualify buyer intent 24/7. This AI engagement tool is trained on automotive knowledge, so it can handle complex inquiries and capture leads by engaging them in natural dialogue. It effectively acts as a virtual showroom concierge, dramatically reducing lead response time and ensuring hot prospects are identified immediately.
• Test Drive Booking Made Easy: Onlive.ai offers in-chat, instant booking for test drives and appointments. The AI can seamlessly check live inventory and dealer calendars to suggest available slots in real time. Shoppers can book a test drive with one click at the peak of their interest, without any back-and-forth. This frictionless scheduling turns online interest into confirmed dealership visits instantly, accelerating the lead pipeline. By integrating with your CRM/DMS, the booking is logged automatically, and both the customer and dealer get instant confirmations – boosting show-up rates and conversion.
• Live Video Consultations (Virtual Showroom): For high-intent buyers who need a deeper experience, Onlive.ai can route leads to a 1:1 live video session with a sales representative or product expert. This creates a virtual showroom experience: the agent can provide a live walkaround of the car, demonstrate features, and answer questions face-to-face via video. This one-on-one digital support replicates the dealership experience online, building trust and engagement remotely. By giving customers immediate human support online, dealers can keep them engaged longer and guide them toward a purchase or test drive decision in real time.
• Lead Reactivation & Re-Engagement: Onlive.ai also functions as powerful lead reactivation software. Its Lead Reactivation Engine automatically identifies dormant or unsold leads in your CRM (e.g. internet leads that went cold or past showroom visitors who didn’t purchase) and re-engages them with personalized outreach. Using context-aware AI conversations via email, SMS, or chat, Onlive.ai can spark automotive sales re-engagement campaigns that rekindle interest. For example, it might reach out to an old lead with a new offer or invite them to book a test drive of a model they considered. This kind of AI lead reactivation has proven highly effective – instead of letting thousands of stale leads go to waste, the AI nurtures them until they’re ready to reconnect. In fact, some dealerships have achieved up to a 35% lead reactivation rate by deploying Onlive.ai to revive cold leads (meaning a significant chunk of “lost” prospects turned into active opportunities again).

All together, Onlive.ai covers everything from first touch to final sale: it’s an all-in-one platform for AI lead engagement, test drive conversion, live virtual selling, follow-ups, and data-driven sales optimization. By engaging customers in real time and on their terms, car brands and dealerships can accelerate the sales cycle and vastly improve the online-to-offline transition (AI lead pipeline acceleration in action). The result is more qualified leads, more showroom visits, and ultimately more cars sold – with less manual effort.

Onlive.ai provides a suite of purpose-built features (both AI-driven and live) designed for the automotive customer journey. Its core features include:

• AI Sales Assistant (“Lola”): Lola is Onlive.ai’s intelligent sales chatbot and voice agent. She can greet customers on your site, answer questions using a vast automotive knowledge base, and guide shoppers through decisions in a natural conversation. Lola instantly recognizes customer intent and can direct them to the right information or action (for example, scheduling a test drive or switching to a live agent). This AI sales assistant works 24/7, qualifying leads in real time and ensuring every visitor gets personalized attention. By understanding context and even sentiment, Lola delivers human-like support that feels as helpful as a top salesperson.
• 1:1 Digital Support (Live Video & Chat): Sometimes customers need a human touch. Onlive.ai enables seamless one-to-one video or audio calls between online shoppers and your dealership’s experts. Through a web-based 1:1 video support widget, customers can instantly connect face-to-face with a sales consultant to see a vehicle up close, get expert advice, and even walk through vehicle features live. This feature essentially brings your showroom online, letting high-intent buyers get concierge service from home. It’s proven to increase engagement and conversion by providing the trust and interactivity of an in-person visit, right on your website. (Agents find it invaluable for building rapport and answering detailed questions in real time.)
• Instant Booking Engine: Onlive.ai’s Instant-Booking feature streamlines scheduling for test drives, dealership appointments, or service visits. It integrates with your calendars and inventory, so the AI (or the customer via chatbot) can offer available time slots and confirm bookings on the spot. No emails or calls needed – a customer chatting at 10pm can book a test drive for the next day in seconds. This immediacy dramatically boosts conversion from online leads to showroom traffic. The system also automatically collects feedback after the appointment, feeding valuable data back into your CRM. By automating appointment scheduling, Instant Booking reduces friction and increases the number of leads who take the next step to visit in person. (The Seat CUPRA case saw a big jump in test drives thanks to this instant scheduling.) It’s a key component of AI lead pipeline acceleration, turning web traffic into dealership visits efficiently.
• Live Shopping (One-to-Many Streaming): Live Shopping is a virtual sales event tool, allowing you to broadcast interactive live video sessions to many viewers at once. Think of it as a digital car launch or live Q&A session: your team can host a live video show (for example, unveiling a new model or walking through a promotion), and online attendees can participate via chat, polls, and clickable CTAs – all without leaving your website. This AI engagement tool lets you reach a large audience in a highly engaging way, creating a sense of event and urgency around your vehicles. You can showcase inventory or do live tours of a car, while viewers ask questions in real time. Onlive.ai’s platform supports features like live chat moderation, on-screen product highlights, and even one-click “book now” offers during the stream. All engagement data from these live sessions is captured for your analysis. Live Shopping effectively turns digital marketing into an interactive TV channel for your brand – driving lead generation and brand excitement at scale.
• Echo-Sentiment (Voice of Customer Analytics): Echo-Sentiment is Onlive.ai’s way of capturing and analyzing the voice of the customer. As the AI assistant and live tools interact with shoppers, the platform gathers feedback, questions asked, and customer sentiments in real time. It automatically performs sentiment analysis and records common pain points or preferences expressed by your customers. These insights are presented in a dashboard of real-time analytics and reports. Dealerships can use Echo-Sentiment to truly understand what their customers are thinking and feeling – for example, which features people care about most, or any objections that frequently arise. By hearing the “echo” of customer sentiment at scale, you can adapt your sales approach, inventory mix, or marketing messages accordingly. In short, this feature closes the feedback loop by turning every chat or call into actionable data. (For instance, if many SUV shoppers ask about fuel economy, you’d know to emphasize that info on your site or training.) This kind of AI for customer conversion optimization is invaluable for continuously improving the sales process.
• 3D Cloud Streaming: Onlive.ai also offers 3D Immersive Cloud Streaming, an innovative feature that lets customers explore high-fidelity 3D models of vehicles directly through their browser. This means you can embed interactive 3D car models or virtual showroom environments on your site and stream them without requiring any special hardware or downloads. Shoppers can rotate, zoom in on details, and virtually “walk around” a vehicle model in real time. Onlive’s cloud rendering ensures smooth performance on any device, offloading the heavy graphics to the cloud. You can even integrate these 3D experiences into live video calls or group streaming events. For example, during a live video consultation, a salesperson could launch a 3D model of a car to show the customer different trims or color options interactively. 3D cloud streaming brings the product to life online, giving buyers an immersive feel of the car’s interior and exterior from the comfort of home. It’s a cutting-edge feature ideal for new model launches or for engaging younger, tech-savvy buyers who expect an interactive, game-like experience when shopping. By deploying 3D content across the funnel, brands can captivate audiences and stand out from competitors. (This is the same technology that high-end real estate and gaming companies use – now applied to automotive retail.)

Each of these features is designed to work in harmony as part of the Onlive.ai platform. Together, they provide 1:1 digital support, AI automation, and immersive engagement, all tailored to automotive sales and service. This comprehensive approach is what sets Onlive.ai apart as an AI sales assistant platform for the auto industry – it’s not just a chatbot or just a video chat, but an integrated toolbox for AI lead engagement tools and rich virtual experiences.

Onlive.ai is built exclusively for automotive, which means its AI and features understand the unique nuances of car sales (from complex vehicle configurations to the importance of test drives). Unlike generic chatbots or basic live chat software, Onlive.ai offers a unified platform combining AI chat, voice, video, live streaming, and analytics – all optimized for the automotive buyer’s journey. This end-to-end solution replaces the patchwork of disconnected tools (chatbot, scheduling app, etc.) with one cohesive system. The result is a seamless experience for both customers and the dealership team, and far better performance in converting leads.

Key differentiators of Onlive.ai include its automotive-trained AI models, deep integration with dealer systems, and a focus on high-value engagement (cars are big purchases, and Onlive is designed to nurture those leads thoughtfully). The AI Sales Assistant “Lola” isn’t a cookie-cutter bot; she’s tuned to car shoppers’ intents and can provide detailed answers about vehicles, financing, trade-ins, and more. Additionally, Onlive.ai’s live video and 3D capabilities give it a major edge – these features replicate the showroom experience online, which generic lead chat tools cannot do. Essentially, Onlive.ai lets a dealership do online what makes them successful offline: build personal relationships and showcase products in an interactive way.

Perhaps the most compelling proof is the real-world results our automotive clients have achieved. For example, SEAT CUPRA (Poland) implemented Onlive’s 1:1 video chat and AI tools and saw their online conversion rate jump from roughly 4% to 11% – nearly 3X higher conversion rates than before. They also managed to reduce their cost-per-lead by 90% after adopting Onlive.ai, as the platform delivered a surge in organic lead generation and better qualified prospects. In fact, CUPRA experienced a more than fivefold increase in web leads and an eightfold increase in live call requests once Onlive.ai was in place. These are remarkable outcomes compared to traditional web forms or generic chat solutions.

Auto brands & dealers using Onlive.ai also report higher customer satisfaction and engagement. Because the system provides instant, personalized responses and human-like interactions, customers stay longer on the site and feel more confident – leading to higher chances of a sale. Many brands have never been able to offer an “in-store” level of service online until they tried Onlive. As one automotive client put it, “Now we can combine the convenience of the digital world with the immersive interaction of the physical world… Onlive’s customer analytics allow us to gather data at scale in a way that a physical showroom can’t”. This speaks to Onlive.ai’s differentiator as both a sales booster and an insight generator.

Finally, Onlive.ai is trusted by leading automotive brands (including major OEMs and dealer groups) – a testament to its robustness. It’s not a beta or unproven tech; it’s a battle-tested platform that has transformed digital sales for automotive clients. The combination of AI and live engagement has consistently delivered lower CPL, higher conversion rates, and richer customer data. In summary, what sets Onlive.ai apart is its automotive-first design and its proven ability to significantly improve key metrics in automotive retail. If you’re evaluating solutions, consider that no other platform offers this complete of a package tailored to car sales – and the success stories back it up. (For more success cases like CUPRA’s 90% CPL reduction, feel free to ask us or book a demo to learn more.)

Onlive.ai was built to seamlessly integrate into dealerships’ existing tech stack. The platform provides secure APIs and out-of-the-box connectors to connect with your CRM, DMS, CMS, and other dealer systems. This means leads captured by the AI assistant or appointments booked through Onlive.ai flow directly into your CRM or lead management system, just as if they were entered by your staff. It can also pull data – for instance, retrieving inventory info, finance offers, or customer records – to personalize interactions. Onlive supports integration with common automotive CRMs and DMS (and can be customized for proprietary systems), ensuring that adopting it won’t disrupt your workflow. In short, it’s designed to plug and play alongside your current tools, adding intelligence and interactivity on top of your website without requiring a complete overhaul. The web widgets and video streams are added to your site with a few lines of code, and Onlive.ai handles the heavy lifting on its cloud backend.

Another aspect of integration is certifications and support for third-party services. Onlive.ai can integrate with marketing automation platforms, analytics tools, and contact center systems if needed, to fit into a larger digital ecosystem. It also supports multi-language and multi-region deployments, useful for global automotive brands with diverse markets. Despite its advanced capabilities, Onlive runs in the cloud, so there’s no heavy installation on your servers – updates and maintenance are handled by Onlive.ai’s team.

Brands have praised the platform’s “seamless integration” and reliability in production. In summary, Onlive.ai is both secure and IT-friendly: it plugs into your environment with minimal fuss and meets all the compliance checkboxes, so you can focus on using it to sell more cars rather than worrying about tech headaches or risks.

Security and compliance are top priorities for Onlive.ai, especially given the sensitive customer data involved in automotive transactions. The platform adheres to enterprise-grade security protocols: it is ISO 27001 certified and meets TISAX standards (a key automotive industry security certification) as well as full GDPR compliance for data privacy.

All customer interactions and data are encrypted in transit and at rest. Onlive.ai’s cloud infrastructure is highly secure and scalable, often hosted on reputable providers with robust security measures. In practice, this means your dealership and customer data remains protected at all times. Automotive clients (including large OEMs and financial institutions) have vetted and approved Onlive’s security, so you can trust that it meets the rigorous requirements of the industry. Additionally, user permissions and access controls are in place so that only authorized personnel can view or export data from the system.

Onlive.ai is designed for quick deployment – dealerships can typically go live in a matter of weeks. The onboarding process is collaborative and handled by Onlive’s customer success team, so you won’t be left on your own. Here’s an overview of how it works and the expected timeline:

1. Discovery & Planning: First, the Onlive.ai team will meet with you to understand your needs, systems, and goals. Together, you’ll identify which features (AI assistant, 1:1 video, etc.) to implement and how to tailor the solution to your branding and workflows. This stage is quick – often just a few meetings – and results in a clear implementation plan.

2. Integration & Setup: Next, technical onboarding begins. Onlive.ai’s engineers will integrate the platform with your website and CRM/DMS. This involves adding the chat or video widgets to your site and connecting data feeds (inventory, calendar, etc.). Thanks to well-documented APIs and existing connectors, this step is usually straightforward. In parallel, the AI assistant (Lola) is configured with your product catalog, FAQs, and any custom dialogues you want. The platform is highly configurable – you can customize Lola’s persona, the questions she asks to qualify leads, the test drive booking parameters, and so on. Onlive’s team often does most of this heavy lifting for you, with your input. You set the pace, but for many brands, the initial integration and setup only takes 1–2 weeks.

3. Training & Testing: Once things are set up, Onlive.ai provides training sessions for your staff (sales agents, BDC, etc.) on how to use the live console, respond to calls or chats, and leverage the analytics dashboard. The AI component doesn’t require training in the traditional sense (it’s already pre-trained and then configured to your data), but your team will learn best practices for handing off conversations or following up on AI-qualified leads. This phase also includes testing – doing test chats, test video calls, and ensuring everything is working smoothly across devices. Any adjustments are made at this stage. Training and UAT (user acceptance testing) typically add another week or two, depending on your team’s schedule.

In the case of SEAT CUPRA Poland, they went from kickoff to launch in roughly one month: they began implementation in April and had the system live after a 4-week period of setup, training, and testing. Many clients find that 3–6 weeks is a realistic timeline from project start to full go-live. Much of that time is scheduling and feedback loops; the actual technical deployment can be very swift. Onlive.ai has done this many times, so they have a repeatable onboarding process to ensure everything runs smoothly and on schedule. They will often handle the heavy lifting (like setting up the AI knowledge base or integrating with your CRM) so your IT team isn’t overburdened.

4. Go-Live & Ongoing Support: After a successful test phase, Onlive.ai goes live on your site – often initially as a pilot on a portion of traffic or specific dealer site, then scaling up. The onboarding team closely monitors the initial live interactions and provides immediate support. You’ll have a dedicated contact for any issues or questions. On an ongoing basis, Onlive.ai offers support and even proactive optimizations – for example, reviewing the analytics with you to suggest new AI responses or campaign tweaks. They also roll out updates and new features regularly (the platform is cloud-based, so you get improvements without extra installation). Essentially, post-launch, you can expect continuous partnership. The system can be further customized or expanded (e.g., adding the Live Shopping feature later, or rolling out to more dealer sites) with minor additional configurations, not a full “from scratch” implementation again.

Overall, onboarding Onlive.ai is fast and low-hassle. It’s designed that way because automotive brands and dealerships don’t have a lot of spare IT capacity or time to wait months for results. By handling integration and providing training, Onlive.ai ensures you start seeing value (more leads, more appointments) very quickly. Many brands are pleasantly surprised that such an advanced solution can be up and running so quickly. In practical terms, you could kick off in the beginning of a month and start engaging customers with the AI assistant and live video by the end of that month. Of course, the exact timeline can vary, but you can plan on weeks, not months. And if you have multiple sites, they can often roll them out in parallel. Onlive’s team prides itself on a hands-on implementation philosophy – they do the heavy lifting to make adoption as seamless as possible.

Pricing for Onlive.ai is tailored to each client, reflecting factors like the number of dealerships or brands covered, the feature modules you need, and the volume of usage (e.g. number of AI conversations or video minutes). In general, Onlive.ai is offered as a software-as-a-service (SaaS) with subscription plans. There may be tiered packages or an enterprise license depending on your scale. The best way to get an exact quote is to discuss your specific needs with the Onlive team (we typically offer a discovery session to scope this out – you can Request pricing or Book a demo).

The pricing is designed to be scalable and ROI-positive – meaning even smaller brands or dealer groups can start with core features at an accessible cost, and larger OEM programs can scale up nationwide. Onlive.ai emphasizes a “clear investment overview” approach: they’ll map the cost to the expected benefits for your business. There are no hidden fees; you’ll know what you’re paying for (e.g. a monthly platform fee, possibly usage-based components if applicable). Many clients choose to start with a pilot at one car model, dealership or region, which limits initial costs and proves out the value before expansion.

When it comes to ROI (Return on Investment), automotive customers have seen very compelling returns with Onlive.ai. The platform’s impact on key metrics directly drives revenue and cost savings that tend to far outweigh the solution’s fee. Here are a few ways ROI typically materializes:

• Lower Cost per Lead (CPL): By capturing more organic web leads and converting more of your existing traffic, Onlive.ai reduces the need to spend as much on advertising to get leads. For example, Seat CUPRA’s case showed a 90% reduction in CPL after implementing Onlive’s tools. That means if you were paying, say, $200 per lead via ads before, you might be paying just $20 per lead now thanks to higher conversion efficiency. Such drastic cuts in CPL can save tens or hundreds of thousands in marketing spend. Essentially, Onlive.ai makes your website far better at self-generating leads, so your cost to acquire each customer plummets.
• Higher Lead Volume and Quality: Onlive.ai typically increases the total number of leads and the percentage of high-intent leads. More leads = more sales opportunities, which drive more revenue. For instance, dealerships often report 2x to 5x more leads from their website after adding Onlive’s chat and video features. (CUPRA saw a 5.5× increase in leads post-implementation.) And because the AI assistant qualifies them, your sales team can focus on leads that are more likely to buy, improving efficiency. A higher conversion rate (like CUPRA’s jump from 4% to 11% of website visitors converting) means your existing web traffic yields more sales with no extra advertising – a direct boost to ROI.
• Improved Conversion Rates = More Sales: Ultimately, ROI is driven by selling more cars (or service packages). Onlive.ai’s influence on conversion and appointment setting means more of your leads actually make it to a sale. If your dealership sells 10 cars per month from internet leads today and Onlive helps you sell 15 or 20 with the same lead base, that additional gross profit is attributable to the platform. Many clients have seen conversion rate improvements that translate to a significant uptick in monthly sales volume. For a dealer, each additional sale is thousands in profit – so even a few extra deals a month can pay for the platform investment. One client noted a conversion rate with Onlive’s 1:1 widget that was 3:1 versus other channels – meaning triple the effectiveness. Those kinds of gains quickly compound financially.
• Operational Savings (OPEX Efficiency): Onlive.ai can also save costs on the operations side. The AI handles routine inquiries and after-hours chats that your staff otherwise would spend time on (or that would be missed altogether). This can reduce the workload on BDC or sales reps, potentially allowing you to handle more leads without adding headcount, or to reallocate some staff time to higher-value activities like closing deals. Additionally, features like Instant Booking reduce no-shows and wasted time by automating confirmations and reminders. These efficiency gains may be harder to quantify but certainly contribute to ROI by lowering labor effort per lead and improving staff productivity. You essentially get a 24/7 AI Sales Assistant who works for a fraction of the cost of an employee, never sleeps, and scales to handle unlimited shoppers.
• Higher Customer Lifetime Value & Satisfaction: While a bit beyond immediate sales, providing a great digital experience can improve customer satisfaction and brand perception. Happy customers are more likely to buy again or service with you, and to refer others. Onlive.ai’s engaging experience can differentiate your dealership in the market. Over time, this can increase customer loyalty and lifetime value, which is a long-term ROI factor. For instance, immediate follow-ups and personalized interactions might help convert a lead that otherwise would have gone to a competitor. It’s hard to put a number on brand impact, but in a competitive automotive retail space, being seen as innovative and customer-centric definitely pays off.

ROI Timeline: Many dealers see positive ROI within the first few months of using Onlive.ai. Some impacts (like more leads and appointments) are realized in weeks, while others (like improved conversion to sales) become clear after one or two sales cycles. Because upfront costs are moderate (it’s a subscription, not a massive IT project) and the gains in leads/sales are immediate, the breakeven point is often very quick. Onlive.ai can help estimate your potential ROI during the demo/pricing process by using your current metrics as a baseline. For example, we might say: “If we increase your web lead conversion by 50%, that would mean X more leads and Y more sales per month, which equals $Z in profit – against the subscription cost, your ROI would be [a very healthy multiple].” In many cases, just one or two additional car sales can cover a month’s cost of the platform, which is a compelling proposition.

To summarize, while exact pricing requires a custom quote, Onlive.ai is an investment that tends to pay for itself many times over. Lower customer acquisition costs, higher conversion rates, and more efficient operations contribute to a strong ROI. For example, one client’s 90% CPL reduction meant their marketing dollars went 10× further, and another client’s nearly tripled conversion rate meant nearly triple the sales from the same traffic – these are game-changing improvements in profitability. Onlive.ai’s team can walk you through a detailed ROI analysis for your scenario. Ultimately, the goal is that for every dollar spent on Onlive.ai, you’re getting several dollars back in profit. That’s why top automotive brands are adopting these AI lead conversion tools rapidly – they drive measurable financial results.

If you’re curious about what the ROI could look like for your dealership, we encourage you to book a demo or consultation, and the Onlive.ai team can provide a tailored projection based on their track record.